You can find below the most frequent questions asked by our consumers.

It is recommended to prolong its use in mild cases during a period of 8 to 10 days and, in the most severe cases, up to 4 weeks, applying it 2 or 3 times a day. On average, internal haemorrhoids require 2 to 3 weeks, while external hemorrhoids need 3 to 4 weeks.

The applicator should always be kept inside the container when placed in the freezer.

Yes, the bottle must be taken out of the container before placing it in the freezer to avoid freezing. In case you forgot to do so, heat the bottle either in a water-bath or under hot running water for a few minutes until the lubricant returns to its liquid state.

Minimum two hours. Ideally, it should always be stored in the freezer, making sure it's ready when you need it again.

By applying hemoil® lubricant, the surface of the device becomes soft, which significantly reduces discomfort. Please follow the instructions for proper use.

Ten to fifteen minutes each time.

For most cases, every 8 to 12 hours for a period of 8 to 10 days.

Our recommendation is that, to ensure satisfactory relief, continue treatment for a few more days, although applications may be decreased. If you have any doubt, consult your doctor.

Cryotherapy has been shown to reduce inflammation, pain, itching, and bleeding from hemorrhoidal processes, while heat does just the opposite.
hemohelp® has been proven to relieve the troublesome symptoms of hemorrhoids. However, if the conditions that caused them are not corrected, they may recur.

External use refers to the lubricant being applied to the device only; internal use means it cannot be ingested.

Indeed the device contains a cold accumulator liquid, however, there is no hole through which it can escape. If for any reason you notice the liquid leaking out do not use this container and consult our website or the establishment where it was purchased.

It can be purchased from pharmacies and specialized centers, or ordered from or our online shop in this website.

External use refers to the lubricant being applied to the device only; internal use means it cannot be ingested.

IN CASE OF DOUBT, CONSULT YOUR SPECIALIST