The present General Terms and Conditions have the intention of regulate the relationship between Martinez Nieto, S.A. and you (hereunder “client”), related to underlying transactions through the web www.hemohelp.com (hereunder “the web”), internet domain which is the owner Martinez Nieto, S.A.- legally set company, which is set in Pol. Ind. Los Camachos Sur – Av. Del Carbono, nº 96, 30369 – Los Camachos / Cartagena (SPAIN), with CIF A30603757 and registration in the Commercial Registry of Murcia, in the 16 book, 3ª section, 31 sheet, piece of paper 266.
For any inquiry, you can contact with our telephone (34) 968 515 080 or in our mail: .
On-line products hiring and / or offered services by Martinez Nieto, S.A. through the present web shall be subject to the Generals Conditions of recruitment.
The order implies the acceptance of the general sells conditions.


2.1. Prices

The sales prices of the on-line products in the page Hemohelp.com, are indicated in euros, the prices will be the one which appear in force in the moment of the order.
The price of the products will be which in the web appear at the moment in which your order will be effective. Martinez Nieto, S.A. it reserved the right of modify in any moment the prices of its products, in that case the new prices will be apply immediately to the new order that you order, and any modification that you request related to any old order, which mean that any prices changes won’t be apply to the old orders done it for you that will be in progress.
Indirect taxes are included in the updates prices in the date of the order, but not the shipping cost. The shipping cost will be charged to the user and added to the total quantity of the chosen products.  You will inform before you pay and complete the recruitment process.

2.2. Products charasteristics

The client can, before the order, collect the necessary information, in Martinez Nieto, S.A. web, about the basic characteristic of the product or the products that would like to order.
The client can chose one or several products between different categories that Martinez Nieto, S.A. web offers.
Martinez Nieto, S.A. showed the basic characteristic of the products for sell to the client (description, how to use, ingredients, additional information, and price).
Martinez Nieto, S.A. products have their legal warranty as per current legislation in what about consumer mean.


All orders imply the full acceptance of the restrictions and the present general sales conditions.
All order done with a pay online doesn’t take into account until validation of the banking institution, through payment server belong.
Martinez Nieto, S.A. will inform you through mail about your shipment status.
Order confirmation: we have received your order correctly, where the order details, items selected, shipping costs, number of order, and the procedure of the withdrawal right are collected.
Expedition confirmation: your shipment has left from our warehouse.
The shipment confirmation: your shipment has been given to the transport Company.
Martinez Nieto, S.A. recommended to their clients keep the information in the order information send it for Martinez Nieto, S.A. as per it hardware as per digital support.
The shipment are send every working days at 17:00 hrs in the Region de Murcia. The shipment ordered before 13:30 hrs will be arranged and send it in the same day if it working day in the village from it is sent.


The acceptance and confirmation of the shipment will be done through data entry in different pages/ successive stages:

    1. Adding the product to the cart.
    2. Cart validation.
    3. Add address + Delivery type
    4. Payment type.
    5. Acceptance of general sales conditions.

Until the step “make a payment”, you can change your shipment click on the icon of “mi cast” in the up right corner.
Definitive acceptance has done in the moment of validation of the payment type.


Martinez Nieto, S.A. will make an effort to have available all products that are in the web for sales; notwithstanding Martinez Nieto, S.A. cannot guaranty that will have available all products that you wish to by in the moment you are going to make a payment.
If in the moment of your order our warehouse notice that there is any of the products, we try find the product. In any case that won´t be able, will be notify immediately, and it will suggest a new product with similar characteristic, in which case you can or change the initial order or accept or reject Martinez Nieto, S.A. offer. In the case that you do not accept the replaced product


The payment have to be done just when the purchase has completed by the client. At any time, the amounts paid never can take into an account as a promissory note or payment of account.  For paying your purchase, the client has several options:

The payment with credit card

Martinez Nieto, S.A. acept VISA and MASTER CARD.
Choosing the way of secure payment, the client will be directed at secure payment web of the Redsys Company which integrate the SSL safety standards.
The confidential payment information details are transmitted directly and encrypted form to the relevant bank and in any case are storage in Martinez Nieto, S.A..
The payment with foreign cards can be limited depend on which country is from; you can contact with us if when you are paying receive a massage of mistake or cancelation.

Paypal / Paypal:

The client, when “confirm order”, will be returned to PAYPAL web. There you will identify or registry and you can make the payment a safety and instantaneous way. When the client has made the payment, push in “return to the merchant” and you will receive a confirmation of your payment. You won’t be billed nor additional cost neither commissions for using this way of payment. More information in www.paypal.com

Cash on delivery (only available in spanish territory):

The payment cash on delivery allow you pay your order when you receive it at home: you can validate your order in our web choosing the way of payment “cash on delivery”  and pay to the driver. We charge an extra cost of 2 € over the final price of the order (transport agency commission).

Bank transference:

In favor of “Martinez Nieto, S.A.” the transference should be done in within 7 calendar days’ maximum since you did the order; in the case you have not received confirmation of the transference on time, the order will be cancel. All bank details will show you on completed the order. Be sure to mention the reference of the order in the concept.


The appearance of an outstanding because of fraudulent used of credit card, will do that all your information related with this order will keep it in the incidents database of the payment done by REDSYS.
Any irregularity or anomaly can be received a specific treatment.
Martinez Nieto, S.A. can check all personal details given by the client and apply the necessary measures (reclaiming the proof or the cancellation of the order) in case anomalies are detected or received any denunciation from other people.
Martinez Nieto, S.A. include 3D Secure payment system (so-called Verified by VISA/Mastercard)
Once you have filled the information of your VISA or MASTERCARD, you will be returned to your web bank where it will be asked your identification.
This way of procced is regulate for each bank, they can ask you to entry a number received by SMS or entry the card code, etc. Once you have received the confirmation of this step, your payment will be validating and will receive the mail confirming your order.


Rights of withdrawal and refund

In compliance with current law, the customer has 14 calendars day since you receive the order, for exercising the right of withdrawal about the order; that means, you can cancel the order without any reason.
The right to appeal to right of withdrawal, you should notify in writing to us (Martinez Nieto, S.A. – Poligono Industrial Los Camachos Sur – Av. Del Carbono, 96, 30369, Los Camachos / Cartagena (Spain), telephone: (34)968 515 080, fax: (34)968 534 300; e-mail: , giving us your name, adress, your telephon number, your fax number. You can use the model withdrawal form that you can find here below, although it uses it is not obligatory.
In case of withdrawal from your side, we will return all payment done it from your side, included all delivery expenses.
For all orders delivered in Spain, the return is always free. Martinez Nieto, S.A. will pay all the expenses of the return order. Martinez Nieto, S.A. will send to your address a mail service for returning the shipment.
For orders delivered outside Spain, the cost of the return will be pay by the client. The return shipment has to be sent to: Martínez Nieto, S.A. – Pol. Ind. Los Camachos Sur – Av. del Carbono, 96, 30369, Los Camachos / Cartagena (SPAIN)
You have to send us the shipment n good conditions, without using and in its original package. It is very important you return the shipment in the original package.
The refund of the order will be done on arrival to Martinez Nieto, S.A. office, and after check the shipment.
We will use the same way that you used for pay the order (except cash on delivery) unless you have ordered the opposite, in that case, you do not have any cost.
Take into account that the payment will show you the following month for your bank.
If you pay cash on delivery, once we will have received the shipment we will refund to you by bank transference in the number of account that you give it to us. You should give us the bank number by mail.

Refunds with defective ítem or are not agree with the order.

In this change process, we advise you to add a photo of the product unpackaged in which we can notice the damage or defect. Once we have checked the information from the custom, we will deliver the same product requested by the custom and ratify the new order. In this case, you do not have to pay the delivery cost. The cost will pay by Martinez Nieto, S.A..


The present sells condition will be based on the Spanish law. The contract will understand in the place you have your habitual residence; you should know the law sell condition and court of it place.

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